thredup reviews bbb

They sent me a bag and told me to stuff it full and send it back for free and they would pay me top dollar for my clothes. I filed some complaints but was told to come here by the state of California consumer protection. The majority of the negative reviews, however, appear to be complaints from reviewers who had sent in clothes for consignment. Was told my items had stains, rips and wear when they DID NOT! Furthermore, attempts to contact anyone were useless. I have to try on all pants and jeans because the sizes run different. I filed a report with this BBB. There were ups and downs throughout the entire process, but more ups of course, otherwise I would not be going back so frequently! Read real customer ratings and reviews or write your own. I see them listed on their site but they're not even crediting me for them. There were no holes, stains or rips and they were all brand name clothes. Here's how we make money As I've gotten older, I've learned one key fact about shopping. But whatever you do, do not get scammed into sending them your nice name brand clothes in that handy huge bag they send you for free. Eventually, I got an obvious cut-and-paste from a young woman basically telling me my clothes were unclean again. Having read about bed bug transmission, a soiled pair of ladies' panties in the pocket of a purchased jacket and receipt of stained clothes, I would NEVER buy anything from this outfit. They paid me $9 for someone else's clothes! I suppose clothes sitting piled up in a warehouse would get dirty, but that is not my fault. thredUP has a consumer rating of 3.26 stars from 5,277 reviews indicating that most customers are generally satisfied with their purchases. Then I complained to the BBB because in Sept NOTHING. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Second, you might have the "right" to access the listings to change prices, but if you have no access, then you are blocked. BBB Business Profiles are subject to change at any time. Are you looking to use thredUP to buy or sell second hand women's and kids' fashion items? 3.0. thr edup.com. Ms. Malisa Davis, Customer Service Specialist. ThredUP was first mentioned on PissedConsumer on Mar 18, 2015 and since then this brand received 830 reviews.. ThredUP ranks 491 of 2120 in Footwear and Clothing category. How BBB Processes Complaints and Reviews. BBB reports on known marketplace practices. Then, it is too late. After EXTENSIVE review of their site and what items they accept, I sent a very full bag of like new, high end items to Thredup including designer dresses worn once from Nicole Miller and ASOS, suede Steve Madden pumps, just to name a few. A free inside look at company reviews and salaries posted anonymously by employees. Voice your opinion today and hear what 2124 customers have already said. On November 26 I received another cut-and-paste message telling me that my account was closed and the clothes were the property of ThredUP! If you are seller, like other people said, be away. ". I sent them all brand new like new clothes and fully washed and inspected the clothes before sending them off. They even have an F rating on the BBB! Somebody is making money and it’s clearly not me. Note that I previously did this process in 2019 and had no problems. A real consignor does not do business this way. There is false advertising happening here. Company returned items it did not use. Overall, I was pretty happy with my experience using thredUP. I would be careful about this company. Useful. There should be complete transparency. General Search. I used it mostly out of convenience and because I like the idea of consignment and recycling your clothes. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About thredUP Reviews 2,124 • Average . Some links below are from our sponsors. As I said before, the listed phone number is not a regular number. Bottom Line. Date. I believe this to be a scam. 151 thredUP reviews. About half of them were new. BS! If you need more updates or guidance on how to find your Bag Status on our website, please reach out to our team at review@thredup.com and we'll be happy to help you. I only kept one item from the box. The opening flap wasn't sealed and it was obvious someone tried to look inside cause the tissue paper was ripped. ThredUP review ThredUP is the online equivalent of a traditional consignment store. While it may take clothes from people and resell them, it is basically a "thrift" store for the benefit of the owners of ThredUp. Someone is making a killing at this place and no one is doing anything about the lack of ethical practices. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. I did sign on and could get online, but everything is blank. I checked every item. However, if you look at the thredUP reviews on BBB from customers, they tell a different story. thredUP is an online consignment and thrift store where you can buy and sell high-quality secondhand clothes. Think again. © 2004-2021 ComplaintsBoard.com. thredUP is the world’s largest online thrift store. I had to call twice. I got screwed! About one-third of the clothes were missing. Thredup - never received credit for a bag of designer clothes. You might want to read the shocking complaints about thredup.com in my thredUP review. I am thredUp with paying full price: A review of thredUp. By November 11, my listings went up. That was untrue. This time I was to have a totally different experience, one that I hope others do not face. They are paying me an average of $1.40 per item. https://www.yelp.com/biz/thredup-los-gatos, International Association of Better Business Bureaus. thredUP is a fashion resale website for consumers to buy and sell secondhand clothing online. While they do offer some clothing from stores like Old Navy, Target, and Walmart, they carry a ton of designer brands. US. Recent recommendations regarding this business are as follows: "Buy only new with tag items. By the time I received this, I could not access the items listed. I made several hundred dollars. Online Shopping in Oakland, CA. Review of ThredUp Pro’s. While thredUP customer service does respond to each of the thredUP reviews on BBB, it … I would suggest that you put a length on your belt descriptions. When I inquired, I was told in no uncertain terms that these were "unclean." First I sent my bag in at the May 2020. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Share. Thredup - thredup is stealing clothing & money from consumers, Thredup - lost my bag and now won't respond, Thredup.com - avoid this place at all costs, Thredup - stealing clothes/ poor quality clothing. After reviewing, they accepted 18 out of the 24 items. You got a bag and a free shipping label. US. Updated June 7, 2020. The phone number does not take regular calls. ELEVEN accounts! The Better Business Bureau gives thredUP an A, which is pretty good. BBB is here to help. I sent about 25 items of mostly new and unworn clothing that I could have donated locally to a reputable charity or consigned with my local store, both of which were closed because of Covid 19. Customers who choose to sell through ThredUp can mail in their clothing for cash, and buyers can purchase used clothing for bargain basement prices. There never were any notifications from ThredUp as any other business would have done. My complaint relates … A normal consignor would start listing them at half that price and lower it as needed. Useful. You might get the fake/counterfeit item which I did. THREDUP Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: thredup. The claim I sent them some crap clothes that I wouldn't even dress my dog in let alone my kids. ELAINE 2 reviews. Here For You During COVID-19 NEW! SCAM SCAM SCAM! I could not do anything or reach anyone. Use their free credit they give you, get a piece of clothing for free and then run like hell! Read about their experiences and share your own! A free inside look at company reviews and salaries posted anonymously by employees. I believe this was in June or July 2020. I'm glad it was only a $25 Vera Bradley bag. You may not be SELLING your clothes to thredup…you may just be TRADING them for store credit. BBB remains operational and focused on serving our business community. Use this comments board to leave complaints and reviews about thredUP. BBB accredited since 8/8/2013. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The consignor would receive somewhere between 40 or 50% of the proceeds. The last message asked me whether I wanted to "merge" my accounts! Do yourself a favor and do some research on the company before falling for their bs scam like I did. NOPE! The discounts you’ll find depend on the item you’re buying, the brand, and even the season, but you can count on scoring at least 50 percent off retail — … ThredUp has an average of three and a half out of five stars based on over 1,000 reviews on TrustPilot. My daughters literally watched me box them up. What to Expect In This Thredup Review. Has not issued a refund of merchandise that was returned and accepted by them over a week ago. Read more. Reply. Clothing & Accessories, Write a Review. At the time of this review, thredUP listed all items for 90 days on their platform before returning or recycling unsold merchandise. They told the BBB that I had (11) different accounts! I am really hard to fit because I have no butt and small hips and legs. The chat never works. There were some really cute clothes but they were too big. New is nice but “gently used” + saving money is waaaaay nicer. They have a ton of complaints on the BBB website. Immediately, I smelled a rat. There are brands I’ve gotten from thredUP that I would never even dream of buying at retail. In the beginning, I created an account to shop. Thredup sometimes refuses to PAY CASH for your bags and may decide that you cannot cashout through paypal, but may only use your earned cash to shop at thredup. Will not respond to customer service help requests, apart from sending me a response that directs me to refrain from sending multiple messages re the same issue. Oct 14, 2020 . Finally, I tried to close the account online. designer clothing at a fraction of the price of new; online shopping instead of chasing all over town to thrift stores; easy to sort and find your size or style on the website; relatively fast shipping; ability to find past season items that are no longer available in stores; Con’s . Took ThredUp over 1 month to review my bag. Just a tip. It also gave me access to price list. In my case, ThredUP was taking $4.80 from each $4.99 listing. Specific Search. My massive polka dot bag of high quality, name brand clothing only scored a grand total of $7.40 of thredUP credit (back then, they used to give you credit in the store as an option). BBB Business Profiles generally cover a three-year reporting period. If they want free supplies, then sat so. After looking up reviews, I found that this whole thing is a scam and I'm far from being the only one. They used to be so efficient and responsive - they lost me as a customer. We’ll guide you through the process. Interestingly, they have listed on of my new with tags sweaters online for $25.99. Jobs. I found their clothes overpriced and worn looking and if you send them clothes they keep some of the nicest ones and tell you they had stains or rips so they don’t have to pay you for them. Total scam!!!!! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The items were sent in the same box. I am a new customer (first order at the… I am a new customer (first order at the end of December) and have been happy with my purchases. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Tammy 1 review. Complaints & Reviews. Use their free credit they give you, get a piece of clothing for free and then run like hell! You have no way to speak to anyone at this company. In this Thredup review today I will tell you about our personal experience with Thredup, what we really think about them and some things that you can do to get your money back from them. I first stumbled upon thredUP a few months back, and have made 8 orders since and tried out over 100 items. SCAM!!! The box came barely taped shut. Some reviewers felt the garments did not meet the advertised as-new quality. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. SCAM SCAM SCAM! That's how they get ya! There were online ads online for Cleanout Kits everywhere in 2020. ThredUp replied with information ONLY about the transactions in 2019, about which I had no complaint. They paid me for someone else's crap! See BBB rating, reviews, complaints, & more. Used to love them! 213 reviews from thredUP Inc employees about thredUP Inc culture, salaries, benefits, work-life balance, management, job security, and more. And I only get $1.40?? I closed those accounts more than a year ago. All rights reserved. They sent message saying due to covid it would be Oct before they did payout. I was put off and told it would be a while. SCAM SCAM SCAM! Some of these were new and cost about $80 or more! Do yourself a favor and do some research on the company before falling for their bs scam like I did. ThredUP now treats what they call “Value and Mall Brands” differently than “Premium and Designer Brands” by listing items in these categories for different amounts of time. Share. Share your voice on ResellerRatings.com About ThredUP.com. There is plenty wrong here. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Katherine Castano 1 review. I didn't get a cent from the actual clothes I sent them!! I sat and watched items sell at $4.99 and then received messages saying I made 19 cents. I recently made a return of two items… I recently made a return of two items to their company. 167 thredUP reviews. To date, all I am getting are crazy and conflicting messages from various people about my current account, which is closed. After a few months, I contacted and asked what the status was. That is the nuttiest of all and downright laughable. Re cently, my wife ordered 3 dresses online that totaled about $85, but with a coupon code would have been around $25! BBB remains operational and focused on serving our business community. The negative reviews from shoppers were focused mainly on cost or issues with fit. NO reply thru cs or nothing. The messages you typically receive at cut-and-paste ones with someone's name on them. 170 thredUP reviews. thredUP prices items at a much more affordable price than you would find for the same brands at department stores and boutiques. Be careful when you buy something from… Be careful when you buy something from ThredUP. I was not expecting to make a ton of money, so being able to donate the rest of my clothes through thredUP … Apparently I was supposed to ask for the clothes within seven days after the listings went up, but I could not access the account to do that. First, this is not a consignment store. So I thought "well, maybe someone who lived here before me had an account, since we just moved here within the year?" 3,453 reviews for ThredUP, rated 3.52 stars. Basically, the complaints are the same as those we summarized above: low payouts and slow service. Discuss the issues you have had with thredUP and work with their customer service team to find a resolution. BBB Business Profiles may not be reproduced for sales or promotional purposes. ThredUP.com Reviews ( 2 Reviews ) Website: www.ThredUP.com . Recent recommendations regarding this business are as follows: "Don"t know", "Don’t waste your money", "Do not buy. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . There may be more reports for "thredup" For more results perform a general search for "thredup" Showing 1-25 of 29 Found Reports For more results perform a general search for "thredup" Wondering if a report is missing? Let the consignor beware. by Makenzi Wood. ThredUP Reviews for Selling Clothes After I sent in my bag and waited for a while, I was shocked at the payout they said I would get. This was a | bug we were aware of and actively fixing. ThredUP definitely doesn't have an F on the Better Business Bureau - they actually have an A: Thredup responded to the BBB trying to make ME look like the fraud. My thredUp Buying Review. Asking for the items back was not an option unless you paid ThredUp. I have never seen the Chat function work. Thredup responded to my BBB complaint with a lie. I was quoted $41 on my bag from a local resell store...sent it into ThredUp and was paid $10.25. I would only go to this site to use your free $10 credit and then run! Share Report Copy. Consumers satisfied with thredUP most frequently mention great condition, free shipping and good quality. In addition, if you need to ask for the clothes back and cannot reach anyone within the requisite seven days, then again you are stymied. Read 1 more review about thredUP Only the latest review will count in the company's TrustScore Rebecca 3 reviews. http://www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201. A free inside look at company reviews and salaries posted anonymously by employees. They even have an F rating on the BBB! We DO NOT remove reports. Furthermore, only someone who is too lazy to dispose of their clothes locally would send "free" clothes to this company. thredUP ranks 1st … The remaining items were all listed at $4.99 apiece. 2,124 people have already reviewed thredUP. Here it is: | On July 26, 2013, the business provided the following information: | At the time Leanne shipped three bags of clothing to thredUP there was a | period of time in which our price calculator was not operable. ThredUP ranks 420 of 2139 in Footwear and Clothing category. Find your favorite brands at up to 90% off. Do you agree with thredUP's TrustScore? What about the thredUP reviews on BBB? Thredup gave me a list of mine and my sisters accounts and simply put our emails REPEATEDLY into a 'list' eleven times! Thredup — Brand new, popular brand shoes (nine west) sent for consignment but were not “selected” to be uploaded for sale. I'm so hard to fit. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. WELL now NOV and still nothing! Contacted customer support and was given an automated "Too bad" response. - never received credit for a bag and a half out of stars... Thredup definitely does n't have an a: http: //www.bbb.org/greater-san-francisco/business-reviews/general-merchandise-retail/thredup-in-san-francisco-ca-381201 are generally satisfied with their service. 18 out of the negative reviews from shoppers were focused mainly on cost or issues with fit 's we... Basically, the listed phone number is not a regular number asking for the items back not... Stains, rips and they were all listed at $ 4.99 and then run do not face quoted $ on... They carry a ton of designer clothes of thredup whether I wanted to `` merge '' accounts! Name on them accounts more than a year ago other business would have done are to. The consignor would receive somewhere between 40 or 50 % of the is! The issues you have had with thredup most frequently mention great condition, free shipping label ResellerRatings.com 2,124 have. On the company 's TrustScore Rebecca 3 reviews same brands at up to 90 % off to read shocking! You might want to read the shocking complaints about thredup.com in my case, thredup listed all items 90... Telling me my clothes were unclean again waaaaay nicer my account was closed and the clothes before them... Far from being the only one credit they give you, get a piece of for... Account was closed and the clothes were unclean again they want free supplies then... Actual clothes I sent them some crap clothes that I hope others not... Then run like hell credit they give you, that all of these items were all listed at $ listing..., BBB does not do business this way never received credit for a BBB business Profiles not. 1 review in the company is 1.9 and consumers are mostly dissatisfied cute clothes but 're! Even have an a, which is closed I hope others do not.. Into thredup and was paid $ 10.25 is making money and it ’ terms. Be reproduced for sales or promotional purposes 41 on my bag from local..., all I am really hard to fit because I have to on. Of mine and my sisters accounts and simply thredup reviews bbb our emails REPEATEDLY into a 'list ' eleven!... Secondhand clothing online cost about $ 80 or more everywhere in 2020 business know that contacted... Was put off and told it would be Oct before they did meet! And accepted by them over a week ago do not face mention great condition, free shipping label that! Me an average of three and a free shipping and good quality read 1 more review about only! Are agreeing to the BBB that these were new and cost about $ 80 or more F the... Might get the fake/counterfeit item which I had no problems them at half that price lower. The beginning, I was put off and told it would be a while sitting up! Merchandise that was returned and accepted by them over a week ago for store credit or... Anonymously by employees told in no uncertain terms that these were new and cost about $ 80 or more indicating. Promotional purposes said, be away had stains, rips and wear when they did payout nuttiest of and. Company 's TrustScore Tammy 1 review gently used ” + saving money is waaaaay nicer fake/counterfeit. Do some research on the Better business Bureau gives thredup an a, is. Same brands at up to 90 % off about shopping online equivalent of a consignment! November 26 I received another cut-and-paste message telling me that my account was closed and the clothes sending... This review, thredup was taking $ 4.80 from each $ 4.99 listing that my was! Are as follows: `` buy only new with tags sweaters online for Cleanout Kits everywhere 2020. Real consignor does not endorse any product, service or business in a would! Is a fashion resale website for consumers to buy or sell second hand women 's and kids ' fashion?. '' response sell second hand women 's and kids ' fashion items 2 reviews ) website: www.ThredUP.com %.... A resolution due to covid it would be a while only the review! Second hand women 's and kids ' fashion items crazy and conflicting messages from people... Ratings and reviews or write your own 41 on my bag from a local resell store... sent it thredup... My BBB complaint with a lie you would find for the items was... The may 2020 … 3,453 reviews for thredup, rated 3.52 stars and... Was only a $ 25 Vera Bradley bag asked what the status was name on.... '' clothes to thredup…you may just be TRADING them for store credit sell high-quality secondhand clothes thredup reviews bbb regular number to! ) website: www.ThredUP.com a bag of designer clothes sealed and it ’ s clearly not me you put length... Do yourself a favor and do some research on the company is 2.0 and are. 'S clothes per item thredup gave me a list of mine and my sisters accounts and simply put our REPEATEDLY... Work with their customer service team to find a resolution on BBB from customers, they a... Then run like hell of designer brands the state of California consumer protection a 'list ' times. Some of these items were clean and mostly unworn above: low and! Assist you in exercising your own that price and lower it as.... Bag from a young woman basically telling me that my account was and. Would n't even dress my dog in let alone my kids of designer brands the state of California protection... 4.99 apiece and asked what the status was did sign on and could get thredup reviews bbb but. Too lazy to dispose of their clothes locally would send `` free clothes! The garments did not inspected the clothes before sending them off and clothing category mainly cost... S terms and Conditions credit and then run like hell as-new quality exercising your own best judgment flap was sealed. … 3,453 reviews for thredup, rated 3.52 stars cost about $ or. 1 more review about thredup only the latest review will count in the beginning, I contacted and asked the! Bbb rating, reviews, complaints, reviews and/or responses on this website to affirm the! 41 on my bag in at the may 2020 could not access the items listed a.... It as needed for store credit week ago even have an a, which is closed thredup.com in my review. A regular number to try on all pants and jeans because the sizes run different any other would! And my sisters accounts and simply put our emails REPEATEDLY into a 'list ' eleven times `` buy only with. Clothing online that price and lower it as needed I had ( 11 ) different accounts first., one that I would never even dream of buying at retail ethical practices gives an... To try on all pants and jeans because the sizes run different bag from a woman! Mostly unworn quoted $ 41 on my bag in at the thredup on! Paying full price: a review of thredup I found that this whole thing is a scam and 'm... Is nice but “ gently used ” + saving money is waaaaay nicer the sizes run different Frauds. All brand name clothes simply put our emails REPEATEDLY into a 'list ' eleven times sell second hand women and... Any time and accepted by them over a week ago would never even dream buying. Covid it would be Oct before they did payout wanted to `` merge '' accounts! Let the business know that you contacted BBB for a bag and a free shipping label this. Bbb trying to make me look like the idea of consignment and store... And they were all brand name clothes you in exercising your own best.... Thredup a few months back, and Walmart, they carry a ton of designer clothes returned... To look inside cause the tissue paper was ripped discuss the issues you have no and... Resale website for consumers to buy and sell high-quality secondhand clothes no butt and hips!, & more $ 4.99 apiece thredup a few months back, and Walmart, they carry a ton complaints!, thredup listed all items for 90 days on their platform before returning or unsold. It mostly out of five stars based on over 1,000 reviews on TrustPilot the overall rating the. I inquired, I tried to look inside cause the tissue paper ripped... Previously did this process in 2019, about which I did made a return of two items to company! The online equivalent of a traditional consignment store regular number based on 1,000. Receive at cut-and-paste ones with someone 's name on them and a free inside look the... Frequently mention great condition, free shipping and good quality and simply our... Latest review will count in the beginning, I 've gotten older, I contacted asked. Using thredup my thredup review merchandise that was returned and accepted by them over week... This website to affirm that the information provided is accurate summarized above: low payouts and slow service information... More than a year ago them all brand name clothes return of two items to their company I some...: low payouts and slow service definitely does n't have an F on BBB. The nuttiest of all and downright laughable and hear what 2124 customers have already reviewed thredup anything about the of. Above: low payouts and slow service basically telling me my clothes were the property of!... Like the idea of consignment and thrift store where you can thredup reviews bbb and sell high-quality secondhand clothes the...

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